Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info.missroseofficial@gmail.com

Yes. Miss Rose Official is the only authorized dealers of Miss Rose Proffesional Makeup to sell its products in Pakistan. Miss Rose Official company is registered in Security and Exchange Commission of Pakistan (SECP) with company registration number 0156129. 

It takes 3 to 5 working days from the date of your order. We ship only through TCS Courier Service. 

You will receive a message stating 'Thank You for your purchase from Miss Rose Official' on your email/phone number. Next day you will receive a message from TCS which will include a tracking number of your order. If you still did not receive any confirmation, then please contact us at info.missroseofficial@gmail.com or Whatsap 0321-5155503

After your purchase from Miss Rose Official, you will receive a notification from TCS courier service on your given phone no. This message will include a 12 digit tracking code which you can use to track at the following link. 

CLICK HERE

If you want to make changes in the order you placed, then immediately contact us at our Whatsap 0321-5155503 or info.missroseofficial@gmail.com. Please mention your order number amongst screen shot of the items you want to add or remove in your order.

You can cancel your order online before the product has been shipped. If you paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded.

Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.

If you wish to cancel an order, please follow these steps:

Write a cancellation request at one of following:

Email: info.missroseofficial@gmail.com 

Or

Whatsapp: 0321-5155503

After receiving request we will get back you you within 24 hours.

Parcels are delivered between 09:00 AM- 05:00 PM from Monday to Saturday. There are no deliveries on Sunday and on public holidays.

We are offering Delivery in almost all cities in Pakistan.

Our Delivery Charges are 200 Rs if your order value is below 2000 Rs. If your order value is more than 2000 Rs then we offer FREE SHIPPING.