Shipping & Delivery

Free Delivery

Enjoy free delivery on orders above PKR 2,999.

For orders below PKR 2,999, a standard shipping fee of PKR 250 applies.

Delivery & Courier

All orders are shipped through M&P Courier Service.

Once your order is confirmed, our packaging team begins preparing it for dispatch. You will receive an order confirmation via email or phone.

Orders are generally delivered within 3–6 days. Delivery to rural or remote areas may take longer depending on courier coverage.

Order Number & WhatsApp Confirmation

After placing your order, please send a screenshot of your Order Number via WhatsApp to 0317 0142251.

Order Changes & Cancellations

You may request to change or cancel your order within 2 hours of placing it by contacting us.

After 2 hours, your order may already be packed and prepared for dispatch and cannot be changed or cancelled.

Track Your Order

Once your order has been dispatched, we will send your Tracking Number via email.

Once you receive your Tracking Number, please use it to track your parcel and monitor its delivery status.

Rural & Unreachable Addresses

Customers living in rural areas or locations where courier delivery is unavailable are requested to write:

“Self Collect at M&P Office”

This allows you to collect your parcel directly from the nearest M&P office.

Damaged Orders

We take care to ensure your order reaches you safely.

If a product is fully damaged or broken during transit, you may be eligible for store credit based on the verified damage, subject to review and approval.

We provide store credit only. Cash refunds are not provided for approved transit-damage claims.

To make a damage claim, you must record a continuous live video while unboxing your parcel, clearly showing the package and its contents.

If your order arrives damaged, please share the complete unboxing video with our customer support team via WhatsApp at 0317 0142251. The video is required to verify the damage before store credit can be issued.

Important

Please ensure that your name, delivery address and phone number are correct when placing your order. Providing accurate information helps us process and deliver your order without unnecessary delays.

Contact Us

If you have any further questions regarding our Return and Refund Policy, please contact our customer support team at info.missroseofficial@gmail.com or via WhatsApp at 0317 0142251. We are here to assist you and ensure your shopping experience with Miss Rose Official is exceptional.